Refund policy

Effective Date: March 25, 2026

ALL SALES ARE FINAL, EXCEPT AS OUTLINED BELOW

At DIRTYDUTYS, all products are made to order and fulfilled through third-party production and shipping partners. Because each item is produced specifically for your order, all sales are final.

By placing an order, you acknowledge that items are made to order and may ship from multiple facilities.

We do not offer refunds, returns, or exchanges for:

  • Choosing the wrong size
  • Change of mind
  • Ordering the wrong item
  • Buyer’s remorse
  • Delays caused by the shipping carrier

REPLACEMENTS FOR DAMAGED OR DEFECTIVE ITEMS

We will replace an item at no cost if it arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect (wrong product, size, color, or design printed)

To request a replacement, contact us within 7 days of confirmed delivery
(30 days for international orders) at:

customerservice@dirtydutys.com

Please include:

  • Your order number
  • Clear photos of:
    • The entire item
    • The defect or damage
    • The shipping label

DIRTYDUTYS reserves the right to refuse replacement requests that do not meet the criteria above.

If approved, a replacement will be issued.
Replacement of the item is the sole remedy provided.

NO PHYSICAL RETURNS

Because all products are printed and fulfilled on demand, we do not accept physical returns under any circumstances.

Items should not be sent back to the address on the package.
Any items returned without authorization will not be processed or refunded.

ORDER CANCELLATIONS

Orders cannot be canceled once they have entered production, as manufacturing begins shortly after an order is placed.

PRODUCTION & SHIPPING

Processing Time

Production time varies by product and typically ranges from 2–7 business days before shipping.

Multiple Shipments

Orders containing multiple items may ship separately depending on the production facilities used.

INCORRECT OR INCOMPLETE ADDRESSES

DIRTYDUTYS is not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address entered by the customer.

DIRTYDUTYS is not responsible for lost, stolen, or delayed packages due to incorrect address information provided at checkout.

If a package is returned to sender or cannot be delivered, the customer must place a new order.

COLOR & PRINT VARIATION DISCLAIMER

Due to screen differences and the on-demand printing process, colors may vary slightly from what appears online.

Minor print or color variations are not considered defects and are not eligible for replacement or refund.

SIZING NOTICE

All product measurements are approximate and may vary slightly between garments and manufacturers.

Sizing issues are not eligible for refunds, returns, or exchanges. Please review the size chart carefully before ordering.

LOST OR STOLEN PACKAGES

Once a package is marked as “delivered” by the carrier, DIRTYDUTYS is not responsible for lost or stolen packages.

If a package is lost in transit (not marked delivered), contact us at customerservice@dirtydutys.com.
We will assist with filing a carrier claim. Resolutions are subject to carrier approval.

INTERNATIONAL ORDERS & CUSTOMS FEES

International customers are responsible for customs fees, duties, or import taxes charged by their country. These fees are non-refundable.

RESPONSE TIME

Please allow 24–48 hours for our support team to respond to inquiries.

HOLIDAY SHIPPING NOTICE

During peak holiday periods, carrier delays may occur. These delays are outside our control and do not qualify for refunds, cancellations, or returns.

FRAUD & ABUSE

DIRTYDUTYS reserves the right to deny replacements or support in cases of suspected fraud, abuse, or policy exploitation.

POLICY UPDATES

DIRTYDUTYS reserves the right to update or modify this policy at any time without prior notice.

AGREEMENT

By purchasing from DIRTYDUTYS, you agree to this policy.