Shipping policy
Effective Date: March 25, 2026
ORDER PROCESSING
All DIRTYDUTYS products are made to order.
Orders typically enter production within 2–7 business days after purchase.
Processing times may be longer during holidays or high-volume periods.
ESTIMATED DELIVERY TIMES
Total delivery time = production time + shipping time
Estimated shipping times (after production):
- United States: 5–10 business days
- Canada (tees): 5–10 business days
- International: Delivery times vary by location
Delivery times are estimates only and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
- High-volume periods
Many orders arrive sooner than estimated, but delivery times are not guaranteed.
ORDER STATUS UPDATES
You will receive email notifications at key stages of your order:
- Order confirmation
- Order shipped (tracking included)
Some carriers may also provide updates such as “out for delivery” or “delivered.”
SHIPPING COSTS
Shipping rates are automatically calculated at checkout based on your location, selected items, and carrier rates.
MULTIPLE SHIPMENTS
Orders containing multiple items may ship separately depending on product type and fulfillment location.
- This does not affect your total shipping cost
- Each shipment will receive its own tracking number
TRACKING INFORMATION
Once your order ships, a tracking number will be emailed to you.
Please allow up to 48 hours for tracking updates to appear.
ORDER CHANGES & CANCELLATIONS
Orders may only be changed or canceled before production begins.
Because items are produced on demand, once production has started, orders cannot be modified or canceled.
If you need to make a change, contact us immediately after placing your order.
SIZING ISSUES & BUYER’S REMORSE
Because all products are made to order, we do not accept returns or exchanges for:
- Wrong size ordered
- Buyer’s remorse
- Change of mind after production begins
Please review size charts carefully before purchasing.
ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information at checkout.
DIRTYDUTYS is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Returned-to-sender packages may require a reshipment fee.
UNDELIVERABLE OR RETURNED PACKAGES
If an order is returned due to being unclaimed or undeliverable:
- The customer is responsible for reshipping fees
- Refunds are not available for invalid or incorrect addresses
LOST OR STOLEN PACKAGES
Once a package is marked as “delivered” by the carrier, DIRTYDUTYS is not responsible for lost or stolen packages.
If your tracking shows delivered but you have not received your package:
- Contact your local carrier or post office
- Check with neighbors or building management
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of confirmed delivery with:
- Photos of the item
- Description of the issue
- Order number
We will assist with a replacement if the issue is related to manufacturing or fulfillment.
MISSING ITEMS
Some items may ship separately. Please check all tracking numbers provided.
If an item is still missing after all shipments have been delivered, contact us and we will assist.
CUSTOMS, DUTIES & IMPORT FEES (INTERNATIONAL ORDERS)
International shipments may incur customs fees, duties, or import taxes.
These charges are:
- Determined by your country
- The responsibility of the customer
- Non-refundable
DELAYS OUTSIDE OF OUR CONTROL
Once an order has shipped, delivery timelines are controlled by the carrier.
DIRTYDUTYS is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Peak seasons
HOLIDAY & PEAK SEASON DELAYS
Extended production and shipping times may occur during:
- Black Friday
- Cyber Monday
- Christmas season
- Other high-volume periods
Ordering early is strongly recommended.
PRE-ORDERS (IF APPLICABLE)
Pre-order items will ship based on the estimated date listed on the product page.
If your order includes both pre-order and in-stock items, they may ship separately.
EU RESPONSIBLE PERSON (GPSR)
HONSON VENTURES LIMITED
3, Gnaftis House flat 102
Limassol, Mesa Geitonia, 4003
Cyprus
gpsr@honsonventures.com
CONTACT US
For shipping questions or support, contact: